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Leveraging digital technologies, organizations are adopting four specific behaviors to deliver better business outcomes.
Organizations that master these behaviors are best positioned to thrive during periods of disruption and change.
ALL
PILLARS
ARE NOT
EQUAL
Some principles are easier to adopt than the others. More than three-fourths of the organizations have adopted mass personalization, but a whopping two-thirds are averse to embracing risk.
TAILORED
EXPERIENCES
Most businesses realize the need to cater to the 'segment of one'.
Over three-quarters of the organizations surveyed say they are able to personalize at scale, reducing customer churn and boosting the bottom line.
How businesses are gauging customer preferences
What benefits companies have seen so far
Building value
through
personalization
Global OEMs acknowledge the potential returns of personalization and have harnessed the power of technology to add value to their brands.
Today, customers can browse and build their ideal vehicle from scratch in a matter of a few clicks.
FROM MASS
PRODUCTION
TO MASS
PERSONALIZATION
OF NEW
BUSINESS MODELS
Firms are creating multi-layered benefits to delight customers and gain a competitive edge.
Our survey revels that creating exponential value for all stakeholders, and not just reducing costs, is top of mind for organizations.
How organizations have gained from operating on an exponential value business model
Pioneering warehousing
as a service
PostNord expanded its portfolio to set up a standardized approach where companies can buy warehouse space along with supplementary services.
The warehouse service ecNOW caters to multiple smaller e-commerce firms, creating huge economies of scale while leveraging existing space and architecture.
The warehouse service ecNOW caters to multiple smaller e-commerce firms, creating huge economies of scale while leveraging existing space and architecture.
DEMONSTRATE
DIFFERENTIATION,
DELIVER DELIGHT
COLLABORATIVE
PARTNERSHIPS
Collaboration - within and beyond supply chain networks - is the key to innovation.
Firms that have leveraged their ecosystems to develop new products and services report a significant increase in revenue and access to new markets and talent.
How organizations are leveraging ecosystems
What benefits have companies realized
Opening up
an airline ecosystem
Japan Airlines created ecosystems with not only other organizations but other industries as well, to boost innovation and deliver additional value at every stage of the customer journey.
The airline has partnered with up to 70 different companies to provide services such as accommodation and shopping.
COLLABORATE
TO INNOVATE
FAVORS
THE BRAVE
Playing it safe has its limitations in business. To be ahead of the rest, you need to try something new.
While businesses recognize the need to embracing risk, most are yet to put it in practice.
Organizations’ appetite for risk
Benefits companies have seen so far
Government agency
leaps into the cloud
The Mississippi Department of Employment Security embraced risk and became the first US government agency to migrate its unemployment insurance system to the cloud.
By doing so, they eased the apprehension around data security and set a precedent for other states.
EMBRACE RISK,
ENJOY RETURNS
OVERCOMING
OBSTACLES
Lack of leadership has been named as a key barrier to adopting each of the Business 4.0 behaviors. Other obstacles are:
