Automation

Improve turnaround time and focus on innovation

Intelligence

Cull insights from available data to drive intelligent decisions

Cloud 

Increase storage and computing power to gain scale and speed

Agile

Get ahead of change

Automation

Intelligence

Cloud 

Agile

DIGITAL IS
DEFAULT

Adoption of next-gen technologies is a prerequisite for digital transformation. Business 4.O™ leaders realize this and accord nearly equal priority to each of these five technologies.

74%
have migrated IT to the cloud
63%
use IoT for predictive maintenance and tracking
61%
build digital trust with blockchain
61%
leverage AI to create customer value
61%
automate processes to focus on innovation
74%
have migrated IT to the cloud
63%
use IoT for predictive maintenance and tracking
61%
build digital trust with blockchain
61%
leverage AI to create customer value
61%
automate processes to focus on innovation
AUTOMATION
OPPORTUNITY

Enterprise-wide automation is optimal, but not always possible. Most firms today have implemented automation in IT and supply chain.

By 2021, automation opportunities are expected to span across organizational functions more equitably, with customer service and sales and marketing leading the march.

pillar-img
71%
organizations have implemented automation in IT
pillar-img
49%
organizations have automated supply chain management
pillar-img
48%
organizations will deploy it in customer service and sales and marketing
pillar-img
40%
will deploy it in finance

Industries across the board have realized the potential value of artificial intelligence and machine learning to enable informed decision-making.

Three sectors leading the adoption of AI.

48%
Insurance
44%
Banking
40%
Travel and Hospitality
48%
Insurance
44%
Banking
40%
Travel and Hospitality

Three sectors with the highest ability to derive insights from data

DATA IN ACTION

Data is only as valuable as the insights delivered, and insights are only as valuable as the decisions they aid.
In the past decade, the volume of data made available has increased exponentially and intelligence is the key to unlocking its potential.

27%
Insurance
27%
Telecom
23%
Banking
CLOUD COMES FIRST

Cloud is quickly becoming the building block for all digital capabilities and is the most widely adopted tech pillar among our survey respondents.
With the volume of data constantly on the rise, access to limitless storage and processing power makes cloud the backbone for digital transformation.

Cloud adoption across leaders, early adopters and followers is significantly high

pillar-img
74%
leaders
pillar-img
65%
early adopters
pillar-img
62%
followers
CLOUD CLOUT
SET TO INCREASE

Organizations that operate within the cloud environment are reaping multifold benefits, some of which include improved data analysis and security, lower operational and capital costs, flexible access to processing power and faster innovation.

55%
extensively utilize cloud at present
90%
expect to leverage the power of cloud by 2021

Benefits

  • Improved ability to analyze data
  • Improved security
  • Reduced operating costs
  • Ability to update existing products and services quickly
  • Improved ability to analyze data
  • Improved security
  • Reduced operating costs
  • Ability to update existing products and services quickly
ACCELARATION
OF AGILE

Agile is more than a methodology, it is a new operating model for business - one that allows organizations to fail fast, embrace risk, innovate and go to market faster.

organizations have agile underpinning all of their processes
32%

Benefits

  • Accelarate technology implementation
  • Harness ideas from the larger team and deliver incremental improvements
  • Test more ideas without committing big budgets
  • Accelarate technology implementation
  • Harness ideas from the larger team and deliver incremental improvements
  • Test more ideas without committing big budgets

Agile practices are exponentially more powerful when combined with automation. Leaders, who have adopted all four behaviours, are more agile and more likely to achieve superior financial and operational results.

Agile to Machine First™ and Machine First to Agile

Each builds on the other in the stride towards success in the Business 4.0 world.

"The human has unlimited potential. If we want to use it fully, we have to implement more automation and RPA, so we can take manual tasks away from people and let them use their minds more."

Adam Warne,
CIO, N Brown

"Thanks to cloud, the cost of infrastructure is dropping to almost nothing. Especially if you can get into a server less environment."

Brad Clay,
Senior Vice-president,
Chief Information and Compliance Officer, Lexmark

"In the future, IoT and AI will be technologies that will make a big difference to the airline industry."

Tomohiro Nishihata,
Executive Officer for Innovation,
Japan Airlines